Atelier Avélie — Support

Frequently Asked Questions

Everything you need to know — answered with care.

Do you offer a satisfaction or money-back guarantee?

Absolutely. At Atelier Avélie, we want you to feel confident in every piece you choose. If something isn't quite right, reach out to us — we'll always do our best to make it right.

How long does shipping take and what does it cost?

Shipping times depend on your location. You'll see the estimated delivery time and exact cost during checkout.

What is your refund and exchange policy?

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

Can I cancel or change my order after it's placed?

We process orders quickly, which means changes or cancellations are not always possible. Email us as soon as possible at info@atelieravelie.com and we'll do our best to help.

Why was Atelier Avélie created?

Atelier Avélie was created for women who love feminine, confident style. Each piece is curated to make you feel beautiful and empowered — without compromising on quality or accessibility.

How is Atelier Avélie different from other fashion brands?

We focus on timeless silhouettes, flattering details and quality you can feel. No fast fashion — just intentional, elevated essentials designed to last.

Who are your pieces designed for?

Our pieces are made for women who want effortless style, everyday confidence and beautiful staples they can trust — from day to night, occasion to occasion.

Why are your items limited edition?

We release small, curated drops to maintain exclusivity and ensure every piece meets our quality standard. Once an item sells out, it often won't return — so we always recommend shopping your favourites early.

What makes your products better than fast-fashion alternatives?

We prioritize better materials, better fits and better longevity. Your wardrobe should feel curated, not disposable — and every Atelier Avélie piece is chosen with that in mind.

Do you restock items that sell out?

Sometimes — but most of our releases are limited edition, so we always recommend shopping your favourites early to avoid missing out.

Do you offer international shipping?

We currently ship to the US and Canada. Delivery times and costs are shown at checkout based on your location.

How do I start a return or exchange?

Email us at info@atelieravelie.com with your order number and reason for return. We'll help you get it sorted quickly.

What if my item arrives damaged or incorrect?

Please let us know within 7 days of delivery with photos of the issue. We'll fix it right away at no extra cost to you.

Still have questions?

We're always here for you — feel free to reach out anytime at info@atelieravelie.com

Monday – Friday | 09:00 – 17:00 (EST)  ·  Weekends | 11:00 – 16:00 (EST)
We aim to respond within 24 hours.