Shipping Policy

Atelier Avélie — Legal

Shipping Policy

Last updated: October 2025

General Shipping Information

We currently ship throughout the United States. Delivery options and timelines depend on your location and order size. All shipping details will be clearly shown at checkout before you confirm your order.

I.

Processing Time

Orders are processed within 2–3 business days (Monday to Friday). Weekends and public holidays are excluded from processing times.

During high-volume periods such as sales or holidays, processing may take slightly longer. We will notify you of any delays as soon as possible.

II.

Shipping Rates

We currently ship within the United States and offer the following options:

Shipping Method Cost
Free Standard Shipping $0.00 — Free
Priority Shipping (Recommended) $4.95
III.

Estimated Delivery Times

Once your order has been processed, estimated delivery times are as follows:

Standard Option

Free Standard

Processing: 2–3 business days
Delivery: 3–10 business days
Total: 3–10 business days

Faster Option

Priority Shipping

Processing: 2–3 business days
Delivery: 3–5 business days
Total: 3–5 business days

Order cut-off time: 6:00 PM (EST) — Orders placed after this time will be processed the next business day. Most customers receive their order within 3–7 business days.

Please note: Delivery times are estimates and may vary due to carrier delays, peak seasons, public holidays, or weather conditions.

IV.

Shipping Restrictions

At this time, we are unable to ship to the following addresses:

  • — PO Box addresses
  • — Military addresses (APO / FPO / DPO)
  • — Certain restricted or carrier-limited regions

Please note: Some products may be subject to additional shipping restrictions based on U.S. regulations or carrier limitations.

V.

Failed Delivery or Returned Packages

If a package cannot be delivered due to any of the following reasons, it may be returned to us:

  • — An incorrect or incomplete shipping address
  • — Repeated failed delivery attempts
  • — The carrier being unable to access the delivery location

If this happens, we will contact you to arrange a reshipment or discuss the available options. Please note that additional shipping fees may apply in these cases.

VI.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us immediately at info@atelieravelie.com. We will work with the carrier to investigate and resolve the issue as quickly as possible.

VII.

Policy Updates

This policy may be updated from time to time to comply with requirements or improve our service. The most recent version will always be available on this page.

Questions about your shipment?

We are always here to help — reach out to us anytime at info@atelieravelie.com

Monday – Friday | 09:00 – 23:00 (EST)  ·  Weekends | 11:00 – 23:00 (EST)
We aim to respond within 24 hours.